Love Jabu Fine Jewellery Pieces – Shipping PolicyThank you for shopping at Love Jabu Fine Jewellery Pieces! We aim to deliver your beautiful jewellery to you safely and efficiently. Please take a look at our shipping policy below.1. Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Note: Our jewellery is sourced from various suppliers, so processing times may vary. We will do our best to notify you of any significant delays.
  • During peak seasons (e.g., holidays), processing times may be slightly longer. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer the following shipping options:
    • Standard Shipping: USPS to the United States and Canada – 1 to 15 business days – a flat rate of $9.99
      • Please note that delivery times are estimates and can be affected by factors beyond our control, such as carrier delays.
    • International Shipping: DHL Express, UPS – Estimated Delivery time 7-30 business days- a flat rate of $25.00
      • Delivery times for international shipments are estimates only and may be subject to customs clearance delays.
    • Free Shipping: We offer free standard shipping on all orders over $199
  • Delivery delays can occasionally occur due to unforeseen circumstances (e.g., weather, carrier issues, customs inspections). While we will do our best to assist you, Love Jabu Fine Jewellery Pieces is not responsible for delays caused by the carrier or customs authorities.
  • Because our products are shipped directly from our suppliers, the specific carrier used may vary. You will receive a tracking number once your order has shipped.

3. Shipping Destinations

  • We currently ship to the United States, Canada, the United Kingdom, Australia, Jamaica, and the European Union, including France.
  • Shipping to certain regions within these countries may be limited due to supplier restrictions. If we have difficulty shipping to your location, we will notify you promptly.
  • Our contact is asupport@lovejabufinejewellerypieces.com if you have questions about shipping to a specific location.

4. Shipping Confirmation & Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
  • Tracking information may not be available immediately after the order ships, as it can take some time for the carrier to update their system.

5. Customs, Duties, and Taxes (International Orders)

  • Love Jabu Fine Jewellery Pieces is not responsible for any customs duties, taxes, or other fees incurred on international shipments. These charges are the sole responsibility of the recipient. Please check with your local customs office for information on potential charges.
  • Refusal to pay customs duties or taxes may result in the package being returned to the sender. In such cases, the original shipping cost is non-refundable.

6. Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 7 days of receiving the package with photos of the damaged item(s) and the packaging. We will work with our supplier to resolve the issue. A replacement or refund will be issued depending on the supplier’s policies and the availability of the item.
  • If your package is lost in transit, do contact us at support@lovejabufinejewellerypieces.com. We will investigate with the carrier and, if necessary, file a claim. Resolution times for lost package claims can vary depending on the carrier’s procedures.
  • Please understand that as a dropshipping business, we rely on our suppliers to resolve shipping issues. We will advocate for you, but our ability to provide replacements or refunds is subject to the supplier’s decisions.

7. Incorrect Shipping Address

  • It is the customer’s responsibility to provide a correct and complete shipping address. We are not responsible for packages delivered to an incorrect address provided by the customer. Please double-check your address carefully before placing your order.
  • If a package is returned to us or our supplier due to an incorrect address, the customer will be responsible for the additional shipping charges to resend the package or for any fees associated with the return.

8. Returns Due to Shipping Issues

  • If a package is returned to us our supplier due to the customer’s refusal to pay customs duties or taxes, the shipping cost is non-refundable.

9. Contact Us