Privacy Policy

Love Jabu Fine Jewellery Pieces. Last updated: October 2026

Your privacy matters to us. This policy explains what personal information we collect, how we use it, and the choices you have. In this policy, “we”, “us” and “our” mean Love Jabu Fine Jewellery Pieces.

1. Information We Collect

  • Order information: your name, delivery and billing address, email address and phone number.
  • Payment information: payments are processed by our secure payment providers. We do not store your full card details.
  • Messages: anything you send us through our contact form, email or WhatsApp.
  • Email signups: your email address if you subscribe to our newsletter or offers.
  • Technical and browsing information: your IP address, device and browser type, pages viewed, and items added to your cart, collected through cookies and similar technologies.

2. How We Use Your Information

  • To process and deliver your orders and handle returns and refunds
  • To reply to your questions and provide customer support
  • To send order updates and, if you opt in, news and offers (you can unsubscribe at any time)
  • To remind you about items left in your cart, where you have given us your email
  • To understand how visitors use our site and improve our products and marketing
  • To prevent fraud and meet legal obligations

3. Cookies and Tracking Tools
We use cookies and similar technologies, including the Meta (Facebook) Pixel, the Pinterest tag and Google tools, to measure how our site is used, show our products to people who may be interested, and measure the results of our marketing. These providers may collect information about your visits to our site and other sites. You can control cookies through your browser settings or our cookie banner, and you can manage ad preferences in your Facebook, Instagram, Pinterest and Google account settings.

4. Who We Share Information With
We do not sell your personal information. We share it only with:

  • Suppliers and shipping companies, so your order can be made and delivered
  • Payment providers, to process your payment
  • Email and website service providers, such as our email marketing, hosting and form tools
  • Advertising and analytics platforms (Meta, Pinterest, Google), as described in Section 3
  • Authorities, where the law requires it

Some of these providers are located in other countries, so your information may be processed outside the country where you live.

5. How Long We Keep Information
We keep personal information only as long as needed for the purposes above, including meeting accounting, tax and legal requirements.

6. Security
We use reasonable safeguards to protect your information against loss, theft, unauthorised access, disclosure, copying, use or changes. No online system is completely secure, so we cannot guarantee absolute security.

7. Your Choices and Rights
You can ask us to access, correct or delete the personal information we hold about you, and you can opt out of marketing emails at any time using the unsubscribe link or by contacting us. We will respond as required by applicable law.

8. Children
Our website is not directed at children under 16, and we do not knowingly collect their personal information.

9. Links to Other Sites
Our site may link to other websites. We are not responsible for their privacy practices.

10. Changes to This Policy
We may update this policy from time to time. The version on this page applies when you use the site.

11. Contact Us
Questions or requests about your information? Email us at support@lovejabufinejewellerypieces.com.