Returns, Refunds and Exchanges Policy
Love Jabu Fine Jewellery Pieces. Last updated: October 2026
This policy explains how returns, refunds and exchanges work. Because we partner with suppliers worldwide to bring you unique jewellery pieces, certain conditions apply.
1. General Information
- We want you to be completely satisfied with your purchase. If you are not, please review the policy below.
- Because our products come from different suppliers, the return address and procedure may vary. Please contact us before sending anything back so we can give you the correct instructions.
- Please inspect your order when it arrives. If an item is defective, damaged or incorrect, contact us right away so we can make it right.
2. Returns
You may return eligible items within 30 days of delivery for a refund or exchange (subject to supplier policies). To be eligible, the item must be:
- Unworn and unused
- In its original packaging, with all tags and labels attached
- In resalable condition
We do not accept returns for items damaged through misuse or negligence.
3. Non-Returnable Items
For hygiene and personalisation reasons, the following cannot be returned or refunded:
- Earrings
- Nose rings
- Customised or personalised items, such as pieces engraved or marked with your name, initials or a special message
- Made-to-order items, which are produced specifically for you after your order is placed
- Items listed as Final Sale
If a customised or made-to-order item arrives damaged, defective or incorrect, please see Section 4 and contact us within 30 days of delivery.
4. Damaged or Defective Items
We take responsibility for damage or defects caused by our supplier’s error or negligence in production or handling. If you receive a damaged or defective item, email us at support@lovejabufinejewellerypieces.com within 30 days of receiving your package, with:
- Your order number
- A description of the damage or defect
- Clear photos of the item and the packaging
We will review your information and, if the problem is our responsibility, offer one of the following (depending on availability and supplier policies):
- A replacement item, shipped at no cost to you
- A full refund of the purchase price, including shipping
5. How to Start a Return
- Email us at support@lovejabufinejewellerypieces.com with your order number and the reason for the return.
- We will send you the return address and instructions based on the supplier’s location.
- Send the item back as instructed.
You are responsible for return shipping costs unless the return is due to our error (for example, a damaged or incorrect item). We recommend a trackable, insured shipping method, as we are not responsible for items lost or damaged in return transit.
6. Exchanges
Exchanges are subject to availability and supplier policies. To request one, email us at support@lovejabufinejewellerypieces.com to check that the item you want is available. You may be responsible for the shipping costs of an exchange. Customised and made-to-order items cannot be exchanged.
7. Refunds
- Once we receive your returned item and confirm it meets the return conditions, we will process your refund.
- Refunds are issued to the original payment method.
- Please allow 7 to 10 business days for the refund to appear on your statement.
- Original shipping costs are non-refundable unless the return is due to our error.
8. Cancellations
Orders can be cancelled within 24 hours of placement, unless the order has already been processed and shipped by the supplier. Customised and made-to-order items cannot be cancelled once production has started. To cancel, email support@lovejabufinejewellerypieces.com with your order number.
9. Contact Us
Questions about this policy? Email us at support@lovejabufinejewellerypieces.com.