Answers about our freshwater pearl jewellery, delivery, returns and care. Can’t find what you need? Email support@lovejabufinejewellerypieces.com.

Are your pearls real?

Most of our pieces use natural freshwater pearls. Each product page lists the exact materials for that piece, including the pearl type, metal and plating. If you want to confirm something before buying, email us.

Will my piece look exactly like the photos?

No two natural pearls are exactly alike, so shape, lustre and tone vary slightly from piece to piece. That’s part of their charm. Please don’t order if you need a perfect match.

Where do you deliver?

We deliver to the United Kingdom, United States, France, Australia and Jamaica,for now e -mail us if you are in a different territory and we will respond .

How long will delivery take?

Delivery will take 15 -30 days except for holidays that may present shipping setbacks

Is shipping free?

Yes, shipping is free to all five countries .

Will I have to pay customs or import duties?

Import duties are pre-paid for most countries ,check with your own country for specifications .

Can I track my order?

Yes. You’ll receive a tracking number by email once your order ships.

What is your returns policy?

You can return eligible items within 30 days of delivery for a refund or exchange. Items must be unworn, unused and in their original packaging. Please email support@lovejabufinejewellerypieces.com before sending anything back, because the return address depends on the supplier. You pay return shipping unless the return is due to our error.

Can I return earrings?

For hygiene reasons, earrings and nose rings can’t be returned or exchanged, unless they arrive damaged, defective or incorrect.

What if my item arrives damaged or wrong?

Email us within 30 days of delivery with your order number, a description of the problem and clear photos of the item and packaging. If the problem is ours, we’ll send a free replacement or give you a full refund including shipping.

How do I care for pearl jewellery?

Keep pearls away from direct perfume, hairspray and water. Put them on last when you dress, wipe them with a soft cloth after wearing, and store them separately in a soft pouch.

Read our full Returns, Refunds and Exchanges Policy.