SHIPPING POLICY

Thank you for shopping at Love Jabu Fine Jewellery Pieces. We want your jewellery to reach you safely, so please read our shipping policy below.

1. Processing time
Orders are processed within 1-3 business days (excluding weekends and holidays) after your order confirmation. You will receive an email with your tracking number when your order ships. Our pieces are sourced from specialist suppliers, so processing may take a little longer during busy seasons such as the holidays.

2. Shipping rates and delivery estimates
Shipping is free on all orders.
Estimated delivery time is 7-30 business days, depending on your location. Delivery times are estimates and can be affected by carrier delays, weather or customs checks, which are outside our control. The carrier used may vary, because your order ships directly from our supplier.

3. Where we ship

We currently ship to the United Kingdom, France, the United States, Australia and Jamaica. If you are in another country, email us at support@lovejabufinejewellerypieces.com and we will assist you .

4. Order tracking
Once your order ships, you will  receive an email with a tracking number so you can follow your parcel on the carrier’s website. It can take a day or two for tracking information to update after dispatch.

5. Duties and taxes
Import duties and taxes vary by country. Depending on your country’s  laws your parcel may be subject to import duties or taxes set by your local customs authority, which are the recipient’s responsibility. If you have a question about a specific order, email us and we will have the information for you.

6. Damaged or lost packages
If your order arrives damaged, email us within 7 days of delivery with photos of the item and the packaging. If your parcel is lost in transit, contact us and we will investigate with the carrier. We will arrange a replacement or refund, depending on the item’s availability.

7. Incorrect address
Please check your address carefully before you order. If a parcel is returned because the address was incomplete or incorrect, you’ll be responsible for the cost of sending it again.

8. Contact us
Questions about shipping? Email  support@lovejabufinejewellerypieces.com