Love Jabu Fine Jewellery Pieces – Returns & Refunds Policy

This policy outlines our procedures for returns, refunds, and exchanges. As we partner with various suppliers worldwide to bring you unique jewellery pieces, please note that certain conditions apply.

1. General Information

• We want you to be completely satisfied with your purchase from Love Jabu Fine Jewellery Pieces. If you are not satisfied for any reason, please review our policy below.
• Note: As our products are sourced from various suppliers, the specific return address and procedures may vary. Please contact us before initiating a return to receive the correct instructions.
• Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

2. Returns (General Conditions)

• You may return eligible items within [30] days of the delivery date for a refund or exchange (subject to supplier policies).
• To be eligible for a return, the item must be:
  • Unworn and unused
  • In its original packaging, with all tags and labels attached
  • In resalable condition
• Certain items are not eligible for return, such as Earrings, Nose Rings, and personalized body jewellery with specific markings e.g., your name.
• We do not accept returns for items that have been damaged due to misuse or negligence.

3. Damaged or Defective Items

• We take responsibility for damages or defects that are a direct result of our supplier’s error or negligence during the initial production or handling.
• If you receive a damaged or defective item, please contact us at support@lovejabufinejewellerypieces.com within 30 days of receiving the package.
• Please provide the following information:
  • Your order number
  • A description of the damage or defect
  • Clear photos of the damaged item and the packaging
• We will review the information and, if the damage is deemed to be our responsibility, we will offer one of the following solutions (depending on availability and supplier policies):
  • A replacement item (shipped at no cost to you)
  • A full refund of the purchase price (including shipping costs)

4. Returns Process

• To initiate a return, please contact us at support@lovejabufinejewellerypieces.com with your order number and a description of the reason for the return.
• We will provide you with the specific return address and instructions based on the supplier location.
• You are responsible for the return shipping costs, unless the return is due to our error (e.g., damaged item, incorrect item).
• We recommend using a trackable shipping method and insuring the package, as we are not responsible for items lost or damaged during return shipping.

5. Exchanges

• Exchanges are subject to availability and supplier policies.
• If you would like to exchange an item, please contact us at support@lovejabufinejewellerypieces.com to inquire about the availability of the desired item.
• You may be responsible for the shipping costs associated with the exchange.

6. Refunds

• Once we receive the returned item and verify that it meets the return eligibility criteria, we will process your refund.
• Refunds will be issued to the original payment method.
• Please allow 7-10 business days for the refund to appear on your statement.
• Original shipping costs are non-refundable unless the return is due to our error.

7. Non-Returnable Items

• The following items are not eligible for return:
  • Nose Rings
  • Earrings (for hygiene reasons)
  • Personized items marked with your name and items listed as Final Sale

8. Cancellation Policy

• Orders can be cancelled within 24 hours of placement
• unless the order has already been processed and shipped by the supplier.
• To cancel an order, please contact us at support@lovejabufinejewellerypieces.com
• Your Email Address with your order number.

9. Contact Us

• If you have any questions or concerns regarding our Returns & Refunds Policy, please contact us at:
• Email:support@lovejabufinejawellerypieces.com